Other questions?
If your question does not get answered, please feel free to contact us. We'd love to help you!
Payment related questions
Can I get an invoice of my visa application?
Yes, one day after you have received your visa we can send you the invoice digitally. Please send us your application number with the request to send you the invoice to
contact@e-visums.co.uk
How can I pay for the e-visa?
You can pay with credit/debit card or PayPal.
When do I have to pay for my e-visa?
After submission of your e-visa application you can pay directly with credit/debit card and PayPal. We submit your application after we have received your payment.
Are my personal details safe?
E-visums.co.uk uses a secure connection (https). Your personal details are
only used to apply for the e-visa. Your details will not be used in any other
way and will not be sold to third parties or used for commercial purposes. If
you want us to delete your details then this is possible upon your request. It
could happen that payment fails or that you cancel your payment. In that case
we will store your details for a maximum of 48 hours. When your e-visa is
delivered to you, we will store your details until the start date of your
e-visa. Special personal details (passport number, issue date, expiration
date) will be deleted 72 hours after the visa is issued.
Common questions
Can I print out my e-visa in black/white?
Yes, you can print out your visa in black/white.
Do I have to print out my e-visa?
We advise you to always bring a hardcopy (printed) or digital copy (on your smartphone, tablet or laptop) of your e-visa with you on your trip.
How do I receive my e-visa?
You will receive your e-visa by e-mail. After we receive your visa, we will send it to
the e-mail address that you provided in your application. For Cuba you will
receive your visa by regular mail. For China you will receive a part of the
documents by e-mail and a part by regular mail.
Can I extend my e-visa?
E-visums.co.uk cannot extend your e-visa for you. At some destinations it is
possible to extend your visa on site. To find out whether this is possible at
your destination, we refer you to the information on our website.
Can I modify something on my e-visa?
If we have requested you by e-mail to modify certain details, your application has not yet been
submitted to the government of the country concerned. It will still be
possible then to modify your details. If the application is submitted, modification
is not possible anymore. If by then you discover an error in your details, you
will need to submit a new application.
Can I cancel my visa application?
No, if we have submitted your application to the government of the country concerned, your application unfortunately cannot be canceled anymore. It will not be possible to reimburse the payment as well.
My passport expires soon and I’m going to apply for a new one before I travel, can I already apply for an e-visa?
No, for the validity of your e-visa, it is important that the details on your e-visa
correspond to the details on the passport you are travelling with. So you need
to have your new passport details before you apply for an e-visa.
I have a refugee or certificate of identity (alien’s passport) can you apply for an e-visa for me?
No, if you have a refugee- or certificate of identity (alien’s passport) we unfortunately cannot apply for an e-visa for you. We advise you to contact the embassy of the country you want to travel to.
They can provide you with more information about the documents that you need to
travel to that country.
I have multiple passports, can I choose which passport I use to travel with?
Yes, you can choose which passport you travel abroad with. For the validity of your e-visa it is
important that the details on your e-visa correspond to those in the passport
you’re travelling with. Before you make your choice you can check whether you
qualify for an e-visa with that passport.
Is that the number 0 or letter O in my passport?
The UK passport number consists of letters and numbers. The difference between the letter “O”
or number “0” isn’t always clear. To prevent confusion, the letter “O” is not
used in UK passport numbers. So it always is the number “0”.
Which documents do I need to travel with a child?
If you travel abroad alone with your minor child you must be able to prove that you have the consent
of the parent with custody. For more information and a consent form please
visit the website of the UK government (https://www.gov.uk/permission-take-child-abroad)
Can I apply for a visa for several people at the same time?
Yes you can, at the bottom of the application form you’ll find the
button ‘add traveller’. If you click on this button you will be able to add the
details of a second traveller. If you want to add more travellers you can
repeat this action.
Can I apply for an e-visa on behalf of someone else?
Yes, if you have the required information, you can apply for an
e-visa for someone else.
What is the difference between a multiple, double and single entry e-visa?
A multiple entry e-visa permits you to go to the country multiple
times within the term of validity of the e-visa. With a double-entry e-visa you
can go to the country two times and with a single entry e-visa one time. In
the information on our website you can see which e-visa is available for the
country you’re travelling to.
Will an e-visa guarantee entry to the country concerned?
An e-visa grants you permission to travel to a country. The
government of that country always retains the right to deny entry without
notice to the holder of an e-visa. Luckily, in reality this rarely happens.
What are the advantages of applying for an e-visa through www.e-visums.co.uk?
E-visums.co.uk works as an intermediary. At e-visums.co.uk you can apply for
your e-visa fast, easily and completely in english. We check your details for
common mistakes before we forward your application for assessment to the
country you’re travelling to. You can pay via credit/debit card or PayPal. If you have a question regarding your application we are happy to assist! We are available by phone and e-mail 7 days a week. On our contact page (clickable) you will find our contact details e-visums.co.uk
What is an e-visa?
An e-visa is an official document that grants you permission to
travel to a country and travel within that country. The e-visa is an electronic
alternative to the regular visa and is issued by the government of the country
concerned. An e-visa is applied for completely digitally, so you don’t have to
go to the embassy to apply. After it is issued, you receive the e-visa by
e-mail*
*For Cuba you will receive your e-visa by regular mail, for China you
will receive your documents by regular mail as well as e-mail.